Keywords: MBA of Public Administration & e-Government free business administration internet businesses

MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

e-government ë-Commerce is the transaction of money for government services,  or vice versa,  government purchasing.  People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.

Citizens need to be encouraged to use e-government services,  whilst at the same time understanding that electronic services will not replace other trusted channels of delivery such as face-to-face contact.

Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy,  which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.

The past few years has seen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government,  because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.

An e-government key factor… is the implementation phase.  Usually governments underestimate this phase focusing instead mostly on design and development.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

The most prominent obstacle to e-government is digital illiteracy,  followed by a lack of well-developed procedures for cooperation between the public and private sector.  In addition,  shortage of funds or lack of public funds for new projects posed significant obstacles to e-government implementation.

Legislation introduced in the U.S.  Senate typifies the way legislators often blend e-democracy and e-government rhetoric,  but in concrete actions overwhelmingly focus on e-government.  The bipartisan e-government Act of 2001,  co-sponsored by 12 senators,  says two of its major goals are: to enhance citizen access to government information and to increase citizen participation in government.

Local authorities want to improve customer satisfaction by delivering better services.  crm is a key way to do this.  This site is a gateway to information and knowledge about crm and a set of products that are toolkits and guidelines that can be used for implementation.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

All surveys indicate strong demand for e-government from citizens and business and significant benefits flowing from access to online services.  government agencies demonstrated significant improvements in efficiency and reduced costs.  The findings provide strong support for the Better Services,  Better government strategy.

web portals can deliver government services with various levels of interaction.  Three levels are usually identified: information,  communication,  and transactions.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

As a cio in charge of an e-Governmënt project,  the first step is to define the accessibility of the enterprises and citizens to the e-government services and informations.

Legislation introduced in the U.S.  Senate typifies the way legislators often blend e-democracy and e-government rhetoric,  but in concrete actions overwhelmingly focus on e-government.  The bipartisan e-government Act of 2001,  co-sponsored by 12 senators,  says two of its major goals are: to enhance citizen access to government information and to increase citizen participation in government.

Federal and state agencies,  as well as many local and county governments,  have realized the internet - through the e-government - can help them communicate with the public,  with businesses,  and with one another.  The anytime,  anywhere character of the web allows government information and services to be more available to more people at greater convenience,  and hopefully with increased satisfaction.

Take-up of e-services is the biggest issue surrounding e-government.  We should be looking at what people want,  rather than what we have to give them.  Some national guidance on this would be useful.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

The next phase of activity will focus on proving,  qualitatively and quantitatively,  the direct benefits of crm for the citizen and council,  including a tool for calculating the benefits and the Return-on-Investment.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

By marking out e-government as an activity distinct from health,  education or quality of life,  we promote the idea that implementing e-government is an end in itself.

customer relationship management crm will play a key role in giving citizens access to information,  so enabling organisations to achieve this deadline.  Widely adopted within the private sector,  it has been pinpointed by local authorities as a key component of their e- government strategies.

e-government is as varied and complex as government itself.  While government is a dynamic mixture of goals,  structures,  and functions that serve mulTIPle and diverse constituencies,  e-government initiatives incorporate technology to improve the way it serves those constituencies.

The internet is primarily a communications medium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

Effective e-government also means enabling the potential for government services to be delivered in an integrated way.  The aim is to make it as easy and convenient as possible for customers to reach the government service required,  without needing to know who in government provides the service.

We’re finding a healthy appetite among the world’s government leaders who are eager to embrace e-government,  because they see its enormous potential to help them improve the way they deliver federal services to businesses and people.

The crm will help local authorities realise their ambitions to deliver better services,  modernisation and e-government.

E-government can also serve as the catalyst for export promotion,  foreign direct investment,  local manufacturer promotion,  transparency and democracy,  and social and human capital development.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

From an manufacturer perspectivë,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

e-government e-Commerce is the transaction of money for government services,  or vice versa,  government purchasing.  People can pay Federal taxes electronically and many states are following suit by beginning to accept online tax payments.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request.  Other services that citizens want online include renewing a driver's license,  voting on the internet,  filing taxes,  and obtaining park information.

e-commerce is not at the heart of e-government.  The core task of government is governance,  the job of regulating society,  not marketing and sales.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

More people are online than ever before and government agencies are improving their web sites to provide more information and services for public access.

A strong,  efficient e-government process is practically the definition of resourcefulness.  Put these governance practices to work to maximize the value of your projects and processes.

e-government it is not a massive information technology [it] project.  Much of it is about establishing common standards across government and delivering services more effectively and providing ways for government agencies to work together,  all using the best technologies that are available.

Any e-government portal offers a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

The internet is primarily a communications medium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

e-government is not only or even primarily about reforming the work processes within and among governmental institutions,  but is rather about improving its services to and collaboration with citizens,  the business and professional community,  and nonprofit and nongovernmental organisations such as associations,  trade unions,  political parties,  churches,  and public interest groups.

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

Technologies like thë internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind en e-government web site is a fundamental change in the way that government business is being conducted.

The Return-on-Investment on e-government provides the impetus for increased levels of investment to harness the potential ongoing benefits to both citizens and government.

An e-government key factor… is the implementation phase.  Usually governments underestimate this phase focusing instead mostly on design and development.

Among the most interesting and challenging sociotechnological issues of e-government are in the area of e-Democracy,  which aims to apply information and communication technology to improve the public opinion formation process central to government’s primary regulatory function.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met,  while at the same time ensuring program and cost effectiveness for government.

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

crm,  regardless of whether it is private sector or public sector - e-government - is far more than a great website or a well-staffed call center.  it is a combination of innovation in processes,  technologies and people that will facilitate excellent citizen support at the same time as cutting the costs of its provision.

e-government means joining up information and services in ways that cut across existing organisational and departmental boundaries.  All organisations find multi-agency working and data sharing difficult.  The successful organisations are the ones that overcome these difficulties.

e-government impacts the way we interact with government agencies at all levels,  whether that interaction takes place through telephone,  fax,  e-mail,  a web site,  or directly into a data base.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

Viewing e-government projects as mainly an investment in public infrastructure is too restricted,  since the investment is also aimed at reducing the size and costs of government while accelerating the growth of the e-government market,  helping to create new businesses and jobs in the private sector.

E-government refers to the systematic use by government agencies of information and communications technologies [such as wide area networks,  the internet,  and mobile computing] that have the ability to transform relations with citizens,  businesses,  and government.  These technologies can improve delivery of services,  including interactions with business and citizens,  and promote efficient management.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.